frequently asked questions
Dive into our comprehensive FAQ page to find answers to all your burning questions. Whether you're curious about our products, services, or policies, we've got you covered. Explore our FAQ section for clear and concise explanations, ensuring you're well-informed every step of the way.
Is your firewood MDA certified?
Yes, our firewood is certified by the Minnesota Department of Agriculture (MDA) to ensure it meets quality and safety standards.
What types of wood do you offer in your bundles?
We offer a variety of hardwoods, including oak, maple, and hickory, known for their excellent burning properties.
How are your firewood bundles measured?
Our firewood bundles are measured in cubic feet, ensuring you receive the specified quantity of wood.
Is the firewood seasoned?
Our firewood is properly seasoned to reduce moisture content, ensuring a cleaner and more efficient burn.
Can I request a specific delivery date and time?
We strive to accommodate your preferences. Please let us know your preferred delivery date and time, and we will do our best to meet your request.
Do you deliver?
Yes, we deliver to residences all across Minnesota and western Wisconsin.
What is the delivery area covered by your company?
We will deliver just about anywhere in Minnesota and Western Wisconsin. You can contact us for more details on delivery locations.
How do I place an order?
You can place an order through our website or by contacting us at 320-362-0979. Follow the easy steps outlined on our order page or call us for assistance.
What payment methods do you accept?
Check or cash preferred, but we also accept all major cards.
Can I cancel or modify my order after placing it?
We understand plans may change. Please contact us as soon as possible if you need to cancel or modify your order, and we will assist you accordingly.
Is there a minimum order requirement for delivery?
Our delivery service may have a minimum order requirement to cover logistics. Please contact us for specific details.
Do you offer bulk discounts for larger orders?
Yes, we offer bulk discounts for larger orders. Contact us for more information on discounts and pricing for bulk purchases.
How should I store the firewood once it's delivered?
It’s best to store firewood in a dry, well-ventilated area away from the ground to maintain its quality. We can provide tips on proper storage if needed.
What should I do if I have issues with my delivery or product quality?
If you encounter any issues with your delivery or product quality, please contact us immediately. We will work to resolve the issue promptly. Do you offer any other related products or services?
Do you offer any other related products or services?
We may offer additional products or services. Check our website or contact us for information on any complementary offerings, such as fire starters, kindling, and pizza oven wood. Don’t see what you’re looking for? Reach out and we can help!
Do you stack the wood once it’s delivered?
We are extremely limited on our stacking services due to the logistics of our routes and drivers. Please call for special requests or additional information.
STILL CAN'T FIND WHAT YOU NEED?
We offer a range of products and services. If you can’t find what you are looking for, reach out. We will do our best to help you find a solution to your problem even if we are not the ones that can help.
